The facility management services industry in India encompasses a wide range of major sectors, including IT/ITES/BPO, BFSI, Manufacturing, Retail, Healthcare, Infrastructure, Government, and Education. Recent research highlights the remarkable growth potential of this vertical, particularly driven by the IT/ITES/BPO and BFSI sectors.
Projections indicate that the Indian facility management services market is poised for steady expansion over the next four years (2016-2020), with an anticipated Compound Annual Growth Rate (CAGR) exceeding 17% by 2020. This growth trajectory is expected to push the market value beyond USD 17 billion by FY 2020.
Currently, the Indian facility management services market is in its early growth phase, experiencing rapid evolution, primarily spurred by the robust growth of the construction sector. However, it is worth noting that the market appears fragmented and disorganized, largely due to the dominance of small and medium-sized unorganized players. These entities offer limited services with lower standards, catering to a restricted clientele within various end-user industries.
Recognizing the Facilities Management industry's demand for transformative leadership and larger players, Mr. Dishanck Mohan, who holds a Post Graduate degree in International Business and a Master's in Marketing and Strategy from Warwick Business School in the United Kingdom, was motivated to establish Radiance Space Solutions. This forward-thinking organization aims to redefine industry practices by offering an extensive range of services under a single roof.
The company serves as a comprehensive solution provider for diverse clients, including residential, commercial, and project spaces, addressing all their space improvement needs. These services encompass deep cleaning, floor enhancement, paint treatment, furniture enhancement, upholstery cleaning, pre-site handover services, debris collection and disposal, housekeeping, façade cleaning, material shifting services, and more. Radiance Space Solutions utilizes cutting-edge global technology to deliver these services efficiently.
The team uses high-grade cleaning products and tools to deeply clean environments for optimal results. Having started its commercial operations in 2015, the firm has asserted its position as a Corporate Player with the rapid expansion of its presence in PAN India with offices in Delhi, Gurgaon, Bangalore, and Hyderabad.
The firm is one of the only organizations catering to all three sectors – Residential, Commercial, and Project sites. In line with the predictions, Radiance Space hopes to close the financial year (2016-17) generating a striking Revenue of INR 28 Million.
Mr. Dishanck Mohan, Founder and managing Director of Radiance Space Solutions, has laid the foundation of this organization on the core values of transparency, accountability, mutual trust and respect.
The work culture here is driven by a client-centric approach and a work ethic that motivates the team to put sincere efforts towards upgradation and improvement in the quality of services while making them cost-effective and environment-friendly.
As a PAN India company, Radiance Space Solutions is committed to incorporating advanced IT solutions such as web-based ERP systems, mobile applications, and relevant delivery technologies. These, combined with industry best practices and established systems, elevate the standards of service delivery within the industry.
Let's take a brief look into the key differentiators of Radiance Space's services that have enabled it to create indelible footprints in the landscape of the Indian Facilities Management Industry.
Radiance Space Solutions is committed to providing customized solutions that combine technology and industry insights. Therefore, resulting in creating a healthy work environment conducive to enhanced productivity. There are various reasons which prove Radiance Spaces' superiority in the market. Some of them are mentioned below:
A team of highly enthusiastic and efficient professionals who are committed to a singular vision of achieving excellence in the facility management industry by uplifting the quality of services and providing value engineering to its customers.
Trademarks and Word marks for the name and logos of the company & various service heads, such as SOS (Smart office services), SHS (Smart Home Services) & 3S Deep Cleaning Process, thereby enabling only Radiance to exclusively use the same.
Designated teams and workforce for separate verticals(Residences, Commercial & Projects). Great emphasis is laid on the technical training of the workforce before deploying them in the field.
The multiple service teams are trained on Standard Operating Procedures (SOPs) inspired by the British Institute of Cleaning Sciences, specifically tuned and designed to suit the harsh Indian dust and dirt environment.
Specially developed web-based ERP to streamline internal management and strengthening. This is supported by a mobile application for employees and clients, thereby enabling efficient reporting and real-time status & feedback.
Focus on application of the 3S Deep Cleaning Methodology –"Scrub, Sanitise and Shine." A unique cleaning process, which has been specially designed in-house by Radiance and has also been applied to obtain trademarks and word marks for the same.
Customized approach towards providing various space enhancement solutions for our clients across categories. Specialized packages are created as per their bespoke requirements.
Top-of-the-line machines, tools, and cleaning agents from global leaders such as IPC (Italy), Bosch (Germany), Kärcher (Germany), 3M (US), and Johnson Diversey (US).
A unique system of conducting multiple checks at sites using traditional and digital tools.
Two tier supervision mechanisms to ensure the efficiency in processes with optimum utilization of all resources. The same also acts as a major customer delight, ensuring them a single point of contact by Radiance for all interactions and providing complete peace of mind to the clients.
"Attention to every detail", is the philosophy that guides the execution of all activities and operations.
Use of effective, safe, and green cleaning agents that are biodegradable. This is coupled with the use of extremely unique and premium cleaning solutions which are internationally sourced and used for enhancing selective surfaces and premium materials such as leather, suede, veneer, and others.
As different materials demand varied cleaning procedures, Radiance Space Solutions developed a unique in-house process to guide the cleaning of items or spaces in a specific style. It recommends cleaning the core as the first step and following that by using procedures to amplify visual appeal.
This unique process can be applied in almost all places to ensure effective cleaning. The various stages are:
Scrub -This includes preliminary dry dusting and cleansing to remove the top layer of dirt and dust mites from the surface of the item.
Sanitize – Special cleaning agents are applied using micro-fine dusters to intrinsically disinfect the item from germ contaminations and pathogenic microbes while simultaneously extending its life.
Shine – Finally, a top layer of polish is applied to the item and then buffed to enhance its visual beauty.
Considering the multiple gaps in the Indian Facilities Management services, setting up Radiance Space Solution was a huge step for the founder, Mr. Dishanck Mohan.
Since its establishment, Radiance has discerned gaps within the multitude of service offerings across various industries and has diligently crafted tailored solutions to address these shortcomings.
Doing so has enabled them to bridge the gap between the client expectations and their service delivery. Thereby, earning tremendous appreciation from their elite client base in all industry segments.
Through a robust marketing strategy encapsulating multiple personalized and digital initiatives, the enthusiastic team at Radiance has had the opportunity to service multiple corporates such as Google, Facebook, Adobe, KPMG, and Barclays. They cleaned over 2 million sq ft of commercial space and more than 500 posh residences including various HNI's and nris.
By focusing their efforts on developing personalized relationships, the vibrant team at Radiance is able to attract a substantial value of their leads and inquiries through customer referrals.
Clients from diverse sectors seek out professional firms that consistently fulfil their commitments. It is this conviction that drives Radiance's dynamic team to continually dedicate their efforts to achieving excellence, setting new standards for professionalism, and ensuring client satisfaction.
The future of the Facilities Management industry in India is predicted to witness continual expansion due to the advent of smart cities and the rapid growth of commercial spaces.
The establishment of organizations like Radiance Space Solutions which has positioned itself as a trusted name while revolutionizing how business processes were being carried out in the industry.