EverestIMS Technologies Pvt. Ltd: TransformingBusinesses to Heights of Success and Game Changing Outcomes
Digitalization hasbeen a dominant game changer for various companies and industries. A trend thathas been adopted and deriving solutions internationally for a long time isstill gaining its pace in India. The country is rich in "brain count" when itcomes to designing world-class software; however, only a few product companieshave taken up the gauntlet. EverestIMS Technologies Pvt. Ltd. (Everest), is anIndian software product company with a rich market experience in the I&Oand Telecom Management space. The company has built its widespread presenceacross the country through its expansive product portfolio. The organizationspecializes in providing integrated IT solutions to empower corporations andenterprises to deliver enhanced services to their end-users.
"DigitalTransformation and IT Infrastructure products and solutions aboundinternationally, with even a few home-grown solutions. We saw a significantopportunity where we could create a slew of products under an umbrella suite tocater to various enterprise's IT infrastructure management needs. Creating amonolithic product for different needs would not suit clients who often hadsiloed requirements." Said V. Satish Kumar, CEO and Co-Founder.
The Everest Team
The company is founded by a group of technocratswho have been working with each other for over 14 years and have a combinedexperience of close to 140+ years in the I&O space. The visionary, V.Satish Kumar is a computer science graduate from the University of Madras andhas 19 years of technology and business expertise. He started his career on theinformation technology side, building many enterprise and telecom productlines. Fulfilling the entrepreneurial urge, he founded EverestIMS and its lineof products offering tailor-made solutions for customers. The brand offersemployees an innovative and challenging atmosphere while motivating them to"think around the curve", smartly anticipating customer needs while crafting afeature set that delights them.
Leveraging Transformational Solutions
"Laying down afoundation for Digital transformation" is the objective that all the company'sproducts are directed towards. The Infraon Suite was born out of themulti-tiered needs which at certain times demanded specificity, while at othersit required an all comprehensive unified approach. Under the brand name of"Infraon" the company has 4 distinct products namely – Infraon IMS (Unified ITInfrastructure Management Suite for IT, Networking and IoT Devices), InfraonDesk (An ITILv3 based Service Management tool), Infraon NCCM for Compliance andChange Management and Infraon UNMS for Telecoms and IoT.
A heterogeneousdigital infrastructure management system, Infraon IMS is a true unifiedmonitoring and management system for servers, storage, networking, firewalls,CCTV, Wi-Fi applications, etc. Infraon NCCM is for Network Configuration,Compliance and Change Management, Infraon Desk is a pink elephant certifiedproduct to Automate and Simplify business processes & Service Delivery,Infraon UNMS directly targets discreet technologies in Telecoms & IoTEnterprises collecting critical performance data from the entire IT setup.
Overcoming the Biggest Challenge: Acceptance
Finance andAcceptance are the two major challenges that the company faced. Building a customerbase between an array of companies which believed in domestically developedproducts superiority over foreign products was an extremely difficult challengethat EverestIMS overcame. The company realized that a strong human angle wasneeded to gain competitive advantage which is why it first focused on strongtechnical support. Secondly, Everest delivered its services under the ambit of"Consultative" approach. These two tactics laid down the foundationfor a steady and loyal customer base which ultimately resolved the financialproblems.
Current Business Model
A premiumdistributor and owning multiple classes of channel partners across major citiesin India, EverestIMS has developed a channel and distribution model in India.The company is associated with reliable and strong Chanel Partner Network. Thispivotal partner network has bolstered the company's expansion to delve deeperinto markets that were off-limits prior to this. The successful model is aresult of investments into the robust partner engagement program with adedicated team to ensure a "Win-Win" scenario.
Building Clients with Simple Techniques
EverestIMS hasbuilt a successful customer base by sticking to the simple things and doingthem well. From the initial customer engagement that begins with the "CustomerEngagement Design", all interactions are significantly derived from seamlesslycrafted engagement processes delivering customer satisfaction at each point ofcontact. The core value proposition that EverestIMS adheres to is to ensure completefocus on properly articulated feeders of the customer journey.
Key to a Vibrant Start-up
"We invest inpeople, processes and encourage internal innovation and foresight. Mistakes areacceptable as long as it is on the quest to build a better product, continuedSatish Kumar.
Inspiration for the Visionary
"Two of thegreatest leaders of their time, Dr Abdul Kalam and Sridhar Vembu inspired me.Kalam showed the power of simplicity to the world and that India can excel andbeat even the big countries at the space game, while Vembu is the founder andCEO of privately held Zoho, a creator of cloud-based business software." Thevisionary V. Satish Kumar, CEO, EverestIMS shared his views on being inspired.
Journey So Far…
"The journey hasbeen a long one, albeit with its shares of ups and downs, we keep the main goalin sight at all times and we know that effort and knowledge will help usachieve all that we have set out to achieve," said CEO V. Satish Kumar
Achievements
Delivering to avery large telecom along with successful government deals have been prestigiouswins for EverestIMS. The company has connected with the largest telecom andgovernment players while becoming a trustworthy partner for both the sectors.
A Piece of Advice to the New Entrants
"Dream big, don'tshrink your canvas. However, have a clear plan and always have good ethics andplans as to how you will achieve your goals. Plans may change and vary, butthey will help you guide your ship in the right direction. Don't get cowed downby failures and downtrends" V. Satish Kumar, CEO, EverestIMS stated.
